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Service

Service

FAQ

Customers have access to a wide range of supports, like warranty, free tech resources at our official website, 24/7 remote services and even on-site supports etc. We are always ready to provide the right solution for you when you are in need of it.

 

Here are some frequently asked questions according to our statistics. Welcome to contact us for learning more.

  • How to choose a good screen for me?

    Q
    A

    –Usually, you need to provide the data about screen, such as the photos of where to install the screen, the size on width and height of screen, the distance from viewer to screen and the environment around. So we will know what type is good for you.

  • Do you have MOQ?

    Q
    A

    –No. We believe big changes start with small first steps.

  • What’s the packaging?

    Q
    A

    – Depending on the types and applications of LED display, the packaging options are plywood (fumigation-free), flight case, carton box etc.

  • What’s the delivery time?

    Q
    A

    –It depends on the LED display model and the inventory & stock status. Typically it’s 10-25 days upon receipt of deposit.

  • Can I try an sample?

    Q
    A

    – Usually, normal type of sample module we could offer, other customized products or cabinet sample, need to charge some cost accordingly.

  • Could I get a customized LED display?

    Q
    A

    – Yes, we can design LED Displays for you, in many sizes and many shapes.

  • What's the lifetime of LED display?

    Q
    A

    – The operational lifetime of an LED Display is determined by the lifetime of the LEDs. LED Manufacturers estimate the LED lifetime to be 100,000 hours under certain operating conditions. LED display ends lifetime when the frontal brightness has decreased to 50% of its original brightness.

  • What is the online support time?

    Q
    A

    - 7/24.

  • Do you offer a free technical training?

    Q
    A

    – Yes, we are willing to provide free technical training, customers can send engineers to study in our factory.

  • Where can I find more Belight product information?

    Q
    A

    – Please fill in your information here, we are happy to assist you for finding the best LED solution for your project or you may click “Products” for more product information.

  • Could you provide delivery services?

    Q
    A

    - To most countries & regions, we could provide air & ocean and land carriage services to destined city / port, or even door to door.

  • Do you provide OEM & ODM services?

    Q
    A

    - Yes as we have been partnering with brands regional & global. And we honor the NDA “Non-Disclosure & Confidentiality Agreement”signed.

Contact Us

  • +86 0755 23081583
  • info@belightled.com

  • Building E, Liyukeng Industrial park, Beihuan Rd, Shiyan, Baoan, Shenzhen, China

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